Effective Date: June 1, 2025
Welcome to clinictell.com. Your privacy is critically important to us. This document outlines our Privacy Policy, Terms & Conditions, and Disclaimer in a single user-friendly format to ensure complete transparency and compliance with international standards, including Google AdSense policies and Canadian data protection laws.
1. Introduction
Clinictell (“we”, “us”, or “our”) operates the website https://clinictell.com (“the Site”) which offers informational and directory services related to healthcare providers, clinics, and medical professionals in Canada.
This Privacy Policy and Terms document is intended to inform you about:
- What personal data we collect
- How we use, store, and protect it
- Your rights over your data
- Our advertising and third-party disclosure practices
- Your responsibilities while using our website
2. What Information We Collect
We collect and process the following types of information when you use our site:
a. Personal Information
We may collect personally identifiable information (“Personal Data”) including:
- Full name
- Email address
- IP address
- Phone number (if submitted through contact forms)
- Any additional data you voluntarily provide via forms or comments
b. Non-Personal Information
Automatically collected via cookies and analytics tools:
- Browser type
- Operating system
- Referring URLs
- Pages viewed and time spent on site
- Clicks and site interaction behavior
3. How We Use Your Information
We use the data collected for the following purposes:
- To improve user experience
- To respond to inquiries or customer support requests
- To show personalized ads and remarketing ads through Google AdSense
- To understand site traffic patterns and performance
- To prevent spam and abuse of our contact forms
- For legal compliance and business record-keeping
4. Google AdSense & Third-Party Cookies
Our website uses Google AdSense to serve ads. Google and other third-party vendors use cookies (including the DoubleClick DART cookie) to serve ads based on users’ prior visits to our website or other websites on the internet.
By using our site, you agree to the following:
- Google may use advertising cookies to enable it and its partners to serve ads to you based on your visit to this and other sites.
- You can opt out of personalized advertising by visiting Ads Settings or the Network Advertising Initiative opt-out page.
- You can learn more about how Google manages data in its ad products in Google’s Privacy & Terms.
5. Cookie Policy
We use cookies to:
- Remember your preferences
- Monitor site performance
- Show relevant ads
- Analyze anonymous site usage data
By using this website, you consent to the use of cookies. You can disable cookies via your browser settings at any time. Disabling cookies may affect the functionality of our website.
6. Data Retention & Storage
We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Contact form submissions and user-generated content may be stored for internal recordkeeping.
- Analytics data is stored using tools like Google Analytics, which may retain anonymized information for up to 26 months.
- You may request data deletion at any time by contacting us via the details provided below.
All data is securely stored using reputable hosting infrastructure with access restrictions and encryption safeguards.
7. Your Rights Under PIPEDA & GDPR
As a user, especially if you reside in Canada, the European Union, or California, you have the following rights over your personal data:
- Right to Access – You can request a copy of the data we hold about you.
- Right to Rectify – You may request corrections to inaccurate or incomplete data.
- Right to Erasure – You can request your data be deleted (unless legally required to retain it).
- Right to Restrict Processing – You may ask us to limit how your data is used.
- Right to Withdraw Consent – You can withdraw your consent to data collection or advertising cookies at any time.
- Right to File a Complaint – You may lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
To exercise any of the above rights, contact us at: contact@clinictell.com
8. Embedded Content from Other Websites
Articles or listings on this site may include embedded content (e.g., videos, images, location maps, links to third-party clinics or medical resources). Embedded content behaves in the same way as if the visitor has visited the third-party website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content — including tracking your interaction if you have an account and are logged in to that website.
We are not responsible for the privacy practices of third-party websites. We encourage you to read their respective privacy policies.
9. Terms of Use
By accessing and using Clinictell.com, you agree to be bound by the following terms:
- The content provided is for general informational purposes only.
- You agree not to use this site for any unlawful purpose or in a way that might harm our operations or reputation.
- We reserve the right to block, suspend, or terminate access to the website for users who violate these terms.
- Users must not attempt to gain unauthorized access to any portion of the website, other accounts, or servers.
10. User Responsibilities & Prohibited Activities
Users agree not to:
- Copy, scrape, or reuse our content for commercial purposes without explicit permission.
- Post misleading, false, or defamatory content via our forms or comments.
- Upload malware, spam links, or try to exploit the website’s security.
- Attempt to impersonate another person or clinic.
Any such activities may result in removal, legal action, and reporting to authorities.
11. Affiliate & Advertising Disclosure
Clinictell may participate in affiliate marketing programs and display ads through third-party ad networks such as Google AdSense. This means:
- We may earn a commission when users click on affiliate links or complete qualifying actions (e.g., appointment bookings via third-party platforms).
- Some links on this site may be tracked for referral analytics and commission purposes.
- Affiliate partnerships do not influence our editorial content or clinic listings.
We commit to maintaining transparency and neutrality in how we present medical professionals and clinics, regardless of any commercial arrangements.
12. Limitation of Liability
While we strive for accuracy, clinictell.com:
- Does not guarantee the completeness, accuracy, or reliability of the information listed for any medical practitioner or clinic.
- Is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our site, including but not limited to:
- Missed appointments
- Miscommunication with listed clinics
- Health decisions based on our content
Users are advised to verify details independently and consult directly with healthcare professionals before making medical decisions.
13. Health Content Disclaimer
The information provided on clinictell.com is:
- For informational and directory purposes only
- Not intended to be a substitute for professional medical advice, diagnosis, or treatment
You should always consult your physician or qualified health provider before acting on any information from this website. Never disregard professional medical advice because of something you have read on our site.
Use of any content, recommendations, or clinic listings is solely at your own risk.
14. Updates to This Policy
We reserve the right to update or revise this Privacy Policy, Terms, and Disclaimer at any time without prior notice. Updates may be made to reflect:
- Changes in legislation
- Updates to our business model
- Changes in our advertising or affiliate practices
- Enhancements in user experience
The most recent version will always be available at https://clinictell.com/privacy-policy/. Continued use of the site after changes implies acceptance of the revised terms.
15. Children’s Privacy
Clinictell does not knowingly collect or solicit personal data from anyone under the age of 13. If we become aware that we have inadvertently received information from a child under 13 without parental consent, we will delete it as soon as possible.
If you believe your child may have submitted personal data to us, please contact us immediately at contact@clinictell.com.
16. Governing Law & Jurisdiction
This agreement is governed by and construed in accordance with the laws of the Province of Ontario, Canada. By using this website, you agree that:
- Any disputes arising from or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of Ontario.
- You consent to submit to the personal jurisdiction of these courts for the purpose of litigating any such claims.
17. User Consent
By using clinictell.com, you consent to:
- The terms set out in this Privacy Policy, Terms of Use, and Disclaimer.
- The collection, use, and sharing of your information as described in this document.
- The use of cookies and third-party advertising (including Google AdSense) as per the disclosures above.
If you do not agree with any part of this policy, we recommend discontinuing use of the website.
18. Data Protection Officer (DPO) Contact
In accordance with data protection laws, you may direct questions, complaints, or requests regarding your data to our appointed Data Protection Officer:
Name: Data Privacy Officer
Email: contact@clinictell.com
Address: 421 Richmond Street E, Toronto, ON, Canada
Subject Line: Data Protection Request – Rakesh Dholakiya
19. Contact Information
For general inquiries, privacy concerns, or partnership opportunities, you may contact us at:
Email: contact@clinictell.com
Website: https://clinictell.com
Business Hours: Monday–Friday, 9 AM – 6 PM EST
We aim to respond to all legitimate requests within 30 days.
20. Full Agreement Statement
This document, in its entirety, constitutes the complete agreement between you and Clinictell regarding your use of the website. It supersedes any prior agreements, communications, or understandings relating to the subject matter.
By continuing to browse or use this website, you affirm that you:
- Are at least 13 years old
- Have read and understood this policy
- Accept all conditions and responsibilities stated herein
Last Updated: June 7, 2025
Policy Version: 1.0